LMUD Lobby Guidelines

Posted On: June 5, 2020

Due to the statewide, stay-at-home order, LMUD closed our lobby to public on March 18. The lobby re-opened to the public on Monday, June 5th.

We have instituted some simple, but effective safety measures to help stop the spread of COVID-19.

1. Customers should maintain a minimum distance of SIX FEET:
• Customers should stay six apart – there will be markings on the floor as a guide.

2. No more than SIX CUSTOMERS are allowed in the lobby at one time:
• If there is a customer on the last floor marker, please remain outside until after a customer exits the lobby.

3. Only ONE CUSTOMER at a service window at a time.

4. Customers are encouraged to follow proper sanitation guidelines:
• These include washing/sanitizing hands, wearing a mask, covering a cough or sneeze. For your convenience, disposable face masks and hand sanitizer will be available at the entrance to our lobby.

5. Customers should use contactless options when possible.
• SmartHub, online bill pay, and our secured phone payment line are all offered to our customers free of charge. If you need more information on any of these options, please visit lmud.org or call us at 257-4174.

As a reminder, if you have been adversely, financially impacted by the COVID-19 pandemic, LMUD has programs in place that can help keep the power flowing to your home. We have partnered with the Susanville Salvation Army to provide a helping hand to those who are in need. Please contact them at 257-0314.
If you need to make a payment arrangement on your electric bill, please reach out to our customer service department at 257-4174. Our goal is to make sure everyone has the power they need when they need it. We can work together to make sure that happens.