Bill Pay Assistance

sunset over townLassen Municipal Utility District (LMUD) understands that, from time to time, some of our customers may need assistance in meeting their utility bill. That is why we offer a variety of programs and resources to help during difficult financial times.

Winter Energy Assistance Rate (WEAR)

WEAR is a rate assistance program that provides a discount to income-eligible customers. Enrollment in WEAR begins on October 1st. Assistance begins with November statement and ends with the May statement, (depending on bill cycle.) Assistance is not retro-active. LMUD will began taking applications on October 3rd. Please click here for current income guidelines and the 2022-23 WEAR application.. Winter Energy Assistance Rate (WEAR) – Lassen Municipal Utility District (lmud.org)

Emergency Energy Assistance Program (EEAP)

Unexpected financial hardships can strike just about any household. If you find yourself unable to pay your utility bill or you are in danger of disconnection, EEAP may be able to help. EEAP is administered by the local Susanville Salvation Army – they can be reached at (530) 257-0314, or you may visit their office located in the Susanville Grocery Outlet Shopping Center.

Low Income Home Energy Assistance Program (LIHEAP)

The Low Income Home Energy Assistance Program (LIHEAP) is funded by the Federal Department of Health and Human Services (DHHS) and provides two basic types of services.

Eligible low-income persons, via local governmental and nonprofit organizations, can receive financial assistance to offset the costs of heating and/or cooling homes, and/or have their homes weatherized to make them more energy-efficient.

Locally, LIHEAP is administered by Lassen Economic Development Corporation located in Westwood California. They can be reached by calling (530) 256-3531. Applications may be picked up at the local Social Security office, Alliance for Workforce Development, the City of Susanville and at the LMUD office.

California Arrearage Payment Program (CAPP)

The California Arrearage Payment Program, or CAPP, is a state program to help pay customers’ eligible past due energy utility bills that increased during the COVID-19 pandemic. CAPP reduces qualified customers’ unpaid energy bills by directly applying a credit to their utility bill. Customers do not need to apply for CAPP and assistance will be disbursed by state utility companies electing to participate in CAPP.

CAPP bill credits are a courtesy of the State of California and are targeted to help utility customers that fell behind on their energy bills because of the economic impacts of the COVID-19 pandemic. Customers may qualify for a CAPP credit if they had an unpaid energy utility bill over 60 days past due incurred between March 4, 2020, and June 15, 2021.

How will I know if I qualified for CAPP?

Energy utilities that apply for and receive CAPP funds are responsible for distributing CAPP benefits to eligible utility customers. Customers that qualify for a CAPP benefit will automatically receive a credit on their energy utility bill. The credit will be labeled “California Arrearage Payment Program Bill Credit,” “Cal. Arrearage Payment Program Credit,” or “CAPP Credit.” Customers may also be notified through another statement from their energy utility. Energy utility customers don’t need to apply to receive a CAPP credit. Energy utilities apply on behalf of all eligible customers. Eligibility for a CAPP benefit and the amount of a bill credit will vary depending on the utility and program rules

What if I still owe money on my energy bill after CAPP?

Under CAPP, your energy utility company is required to offer payment plans to customers with a remaining balance after a CAPP benefit has been applied to their account. Contact your energy utility [or insert utility name] to learn about payment plans and other programs that may be available to help you pay your bill and reduce your energy costs.

In addition to CAPP, the State of California may also be able to help through the following programs:

  • Low Income Home Energy Assistance Program (LIHEAP) – provides financial assistance to help low-income households pay their energy bill.
  • California COVID-19 Rent Relief Program – provides financial assistance for rent and utilities to income-eligible California renters and their landlords who have been impacted by COVID-19.

CAPP provides a number of consumer protections for customers that are eligible to receive a CAPP benefit. Utilities that apply for CAPP funding are required to:

  • Not disconnect customers with arrearages accrued during the COVID-19 pandemic bill relief period while CSD reviews and approves all pending CAPP applications.
  • Waive late fees and accrued interest for customers awarded a CAPP benefit.
  • Not disconnect a CAPP recipient’s utility service for 90 days after a CAPP benefit is applied, regardless of the balance owed.
  • Notify customers of the option to enter into an extended payment plan, with late fees and penalties waived, if they received CAPP benefit and have a remaining balance after that benefit is applied.

For more information about the California Arrearage Payment Program, call Lassen MUD at 530-257-4174, or visit https://www.csd.ca.gov/CAPP