We’re in This Together!

Posted On: May 11, 2020

In an age of social distancing, many of us are scrambling to respond to our new normal. As a locally owned public utility, we’ve always been driven to help our community grow and meet whatever challenges come our way.

We will get through this, together.

We are monitoring advice from the Center for Disease Control, World Health Organization, and federal, state and local government – we will adjust our practices as needed to follow their guidance. As your community’s energy provider, we are committed to keeping energy flowing. At the same time, we’ve taken several steps to preserve community and staff health.

Power On
Many people’s jobs are either lost or suffering a drastic drop in income. You have enough things to worry about right now—you shouldn’t have to worry about losing electricity, too. We have temporarily suspended disconnection of service for nonpayment through May 31st and are suspending penalties on overdue accounts, too. You are still responsible for the energy you use, but now you have time to figure out how to move forward.

If you are having trouble paying your bill as a result of COVID-19, we want to work with you. Please call us at 530-257-4174 to learn about our payment options and community programs that can help you get back on your feet.

Lobby Closed to Public
As we work to limit person-to-person contact, we made the tough decision to close our offices to the public. But rest assured: we are not closed. Instead of coming to an office to speak to us in person, we encourage you to manage your account from the safety of your home.

You can use the SmartHub link to make payments and track your energy use. If you haven’t done so yet, download our app, which is packed with tools to help you watch and curb your energy use. And remember, you can always call us at 530-257-4174.

If you need to drop off a payment, our foyer and drop box remain open at our business office located at 65 S. Roop Street in Uptown Susanville.

As more people spend long days inside and transition to working from home, we expect many homes will use more energy than usual. This will lead to higher energy bills, but there are steps you can take to limit this impact. For more advice on how to use energy efficiently, visit EnergyStar.gov.

Board Meetings by Teleconference
In March, federal and state officials declared a state of emergency, asking everyone to help mitigate the spread of COVID-19. In the spirit of cooperation, the LMUD management and Board of Directors decided to conduct our monthly board meetings via teleconference. For details, board agendas and call-in number, you can click on the “Current Agenda” link.

The health of our community is our top priority. Thanks for your patience as we work together to reduce the risk of this disease spreading in our area.

Planning Ahead
Because you need energy around the clock, we always have staff on call, ready to respond to any storms or other challenges that come our way. We are still responding to service calls, outage reports and as much of our normal daily operations as possible.

We’re not sure what life will look like in the next month, two months, or even a year down the road, but we do know our community. We are resilient. We will adapt. We will get through this.

We may be apart, but we are still—now more than ever—More Powerful Together.