(September 25, 2023) As a result of a software programming error, some Lassen MUD customers may have received bills with incorrect billing information.
The information listed on the front page of the bills that were sent out on 9/25/23, is correct, however, the back page of the bills may show an erroneous disconnect notice and an incorrect past-due amount.
This error only affected the printing of the bills and will in no way impact a customer's payment history with LMUD or overall credit rating with national credit reporting bureaus. Please be aware that if your account is truly past due, this error does not extend disconnection or payments due. If you need assistance meeting your electric bill, please reach out to us, we have several programs that may be able to help.
As a reminder, please make sure your contact information is up-to-date and that we have an active phone number on file. You can contact the LMUD office at 530-257-4174 with any questions or concerns you may have, or to update your account information.
We sincerely apologize for any inconvenience this may have caused. The LMUD staff is working with our software provider to correct the error as quickly as possible.
